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How to Cancel Evernote

Updated · Standard formula, shown below

This guide walks you through canceling your Evernote subscription, whether you’re on a free plan or a paid one like Personal, Professional, or Teams. You’ll learn the exact steps to stop auto-renewal, what happens to your data after cancellation, and how to avoid common pitfalls.

What You’ll Need

  • Access to the email address associated with your Evernote account.
  • Your Evernote login credentials (username and password).
  • If you subscribed through the Apple App Store or Google Play, you’ll need access to those accounts to cancel there.

Step-by-Step

If you subscribed directly on Evernote.com (web, desktop, or mobile app)

  1. Log in to your Evernote account at evernote.com using your email and password.
  2. Click on your avatar or profile icon in the bottom-left corner of the screen (on desktop) or the top-left menu (on mobile).
  3. Select Account Settings from the dropdown menu.
  4. In the left sidebar, click on Summary (or Billing on some versions).
  5. Look for the Subscription section. You’ll see your current plan and a button that says Cancel Subscription or Manage Subscription. Click it.
  6. Evernote will ask you to confirm. It may offer a discount or a pause option. If you still want to cancel, click Cancel Subscription again.
  7. Follow any additional prompts to confirm. Evernote will show you the date your subscription ends and confirm that you won’t be charged again.

If you subscribed through the Apple App Store (iOS/macOS)

  1. On your iPhone or iPad, open Settings.
  2. Tap your name at the top.
  3. Tap Subscriptions.
  4. Find Evernote in the list and tap it.
  5. Tap Cancel Subscription and confirm.

If you subscribed through Google Play (Android)

  1. Open the Google Play Store app.
  2. Tap your profile icon in the top right.
  3. Tap Payments & subscriptions.
  4. Tap Subscriptions.
  5. Find Evernote and tap it.
  6. Tap Cancel subscription and follow the prompts.

Common Mistakes

  • Deleting the app instead of canceling the subscription. Removing the Evernote app from your device does not cancel your subscription. You’ll still be charged until you cancel through the proper channel.
  • Ignoring the cancellation confirmation. Always wait for an email confirmation from Evernote. If you don’t receive one, your cancellation may not have gone through.
  • Forgetting about third-party billing. If you subscribed through Apple or Google, canceling on the Evernote website won’t stop those charges. You must cancel through the respective store.
  • Assuming cancellation is immediate. When you cancel, you still have access to your paid features until the end of your current billing period. You won’t get a refund for the unused portion.

Tips

  • Export your notes before canceling. If you’re moving to a free plan or leaving Evernote, export important notebooks as ENEX files or PDFs to keep a backup. Go to Notebooks > right-click a notebook > Export.
  • Consider downgrading instead. If you only need fewer devices or less upload, downgrading to the free plan might be enough. You can do this from the same subscription page.
  • Check for annual billing. If you paid annually, you’ll lose access at the end of the year, not immediately. Mark the date on your calendar.
  • Clear your payment method. After canceling, remove your credit card or PayPal from your Evernote account to avoid accidental charges if you resubscribe later.

Troubleshooting

I don’t see a “Cancel Subscription” button. This usually means you’re on the free plan or your subscription is billed through Apple/Google. Check your billing method in Account Settings. If it says “App Store” or “Google Play,” use those stores to cancel.

I canceled but was still charged. If you canceled through the correct channel and still got charged, contact Evernote Support with your receipt and cancellation confirmation. They can process a refund if the charge was after the cancellation date.

I can’t log in to my account. Use the “Forgot password” link on the login page. If you no longer have access to the email, you may need to contact Evernote Support to verify your identity.

The page won’t load or errors out. Try a different browser, clear your cache, or use incognito mode. If that fails, try the mobile app or contact support.

Frequently Asked Questions

Will I get a refund if I cancel mid-cycle? No. Evernote does not prorate refunds. You’ll keep access until the end of the billing period, and you won’t be charged again.

What happens to my notes after I cancel? Your notes stay in your account. If you move from a paid plan to the free plan, you’ll be subject to free plan limits (e.g., 50 MB monthly upload, 1 device). If you delete your account entirely, your notes are permanently deleted after a grace period.

Can I cancel from the Evernote mobile app? Yes, but only if you subscribed through the app store. On iOS, go to Settings > Subscriptions. On Android, go to Google Play > Subscriptions. If you subscribed on the web, you must cancel on the website.

How do I delete my Evernote account completely? Log in to evernote.com, go to Account Settings > Summary, scroll to the bottom, and click “Close account.” This is permanent and will delete all your notes.

I subscribed through a promo or bundle. How do I cancel? If you got Evernote through a partner (like a VPN or phone plan), you must cancel through that partner. Contact their support for instructions.

Does canceling stop my data from being synced? No, your existing data remains synced across devices. You just lose access to premium features like offline notebooks, larger uploads, and advanced search.

Related

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