Samsung Washer Shipping Bolts: Where They Are & Safe Removal
To find the shipping bolts on a Samsung washer, look at the back panel of the machine—they are typically located in a row near the top, with four or five bolts securing the drum to the frame. To remove them safely, use a 13mm or 1/2-inch socket wrench to turn each bolt counterclockwise until it is free, then remove the plastic spacers and retainers that come with them; keep all parts in case you need to reinstall them for moving. This article explains exactly where the bolts are on different models, the tools you need, the step-by-step removal process, and what to do with the holes they leave behind.
Why Samsung Washers Have Shipping Bolts
Front-load and top-load washing machines have a heavy stainless steel drum suspended inside the cabinet by springs and shock absorbers. During transport, the drum would bounce and slam against the cabinet, damaging the suspension system, the drum bearings, and the outer tub. Shipping bolts lock the drum in place by passing through the cabinet and into the drum or the tub assembly, holding it rigid against the frame. They are installed at the factory and are meant to be removed before the first use. Running a washer with the bolts still in place can cause severe vibration, loud banging, and permanent damage to the suspension and the drum.
Where Exactly Are the Shipping Bolts Located?
On nearly all Samsung front-load washers, the shipping bolts are on the back of the machine, arranged in a horizontal row near the top of the rear panel. Most models have four bolts, but some larger capacity units (like the 5.0 cu. ft. models) have five. The bolts are evenly spaced and are usually the only large bolts visible on the back panel. On top-load washers, Samsung typically uses a different system—some models have a single shipping bolt or bracket at the rear, while others use internal foam blocks that are not visible from the outside. For top-load machines, check the back panel for a single large bolt or a plastic bracket; if you don’t see one, consult the user manual for the location of any internal shipping restraints.
Tools You Need and How to Remove the Bolts
You will need a 13mm socket wrench or a 1/2-inch socket wrench (the bolt heads are usually 13mm). A ratchet makes the job much easier, but a standard wrench works too. Here is the step-by-step process:
- Unplug the washer from the power outlet.
- Pull the washer away from the wall to access the back panel.
- Locate the shipping bolts—they are the large bolts in a row near the top of the back panel.
- Place the socket over the bolt head and turn counterclockwise (lefty-loosey) until the bolt is completely free.
- Pull the bolt straight out of the hole. Each bolt will have a plastic spacer or retainer that stays on the bolt or remains in the hole; remove those as well.
- Repeat for all bolts.
- Keep the bolts and spacers together in a plastic bag and store them in the drum or a safe place—you will need them if you move the washer later.
What to Do After Removing the Bolts
Once the bolts are out, you will see empty holes in the back panel. These holes are not sealed and are designed to be left open—they do not leak water because they are on the outer cabinet, not the tub. However, you should insert the plastic hole covers that came with the washer (usually in the accessory bag) to keep dust and insects out and to give the back panel a finished look. If you lost the covers, you can leave the holes open; they are not a safety hazard. After removing the bolts, run a short empty cycle (with no clothes) to confirm the drum moves freely and there is no unusual noise.
Common Problems and Mistakes
The most common mistake is forgetting to remove the shipping bolts entirely. This causes the washer to shake violently during the spin cycle, walk across the floor, and make loud banging noises. Another common issue is stripping the bolt head by using the wrong size socket—always use a 13mm socket, not an adjustable wrench, to avoid rounding the edges. Some users also remove the bolts but forget the plastic spacers that sit between the bolt head and the cabinet; these must be removed too, or they can rattle during operation. If a bolt is stuck and won’t turn, apply penetrating oil to the threads and wait 10 minutes before trying again. Do not use excessive force, as you could snap the bolt.
Samsung Washer Shipping Bolts vs. Transit Bolts on Other Brands
Most front-load washers from other brands (LG, Whirlpool, etc.) use a similar system of 4–6 shipping bolts on the back. However, the bolt size and the tool required may differ. LG typically uses a 10mm or 11mm bolt, while Samsung uses 13mm. The removal process is the same, but it’s always wise to check the user manual for your specific model. Some brands also use a plastic retainer clip that must be pulled out with pliers after the bolt is removed. Samsung’s system is straightforward: the bolt and spacer come out together, and no additional clips are needed. Always keep the bolts for future moves—transporting a washer without them will likely damage the drum suspension.
Frequently Asked Questions
Can I run my Samsung washer without removing the shipping bolts?
No. Running the washer with the shipping bolts in place will cause severe vibration, loud noise, and can permanently damage the drum suspension, bearings, and even the outer tub. The bolts are only for transport; they must be removed before first use.
What size socket do I need for Samsung washer shipping bolts?
Most Samsung front-load washers use a 13mm bolt head. A 1/2-inch socket also fits, but 13mm is the exact size. Always use a socket wrench to avoid stripping the bolt head.
Do I need to plug the holes after removing the shipping bolts?
No, the holes are not sealed and are meant to be left open. However, Samsung includes plastic hole covers in the accessory bag; inserting them keeps dust out and looks neater. They are not required for operation.
Where do I store the shipping bolts after removal?
Keep them in a plastic bag and store them in the washer drum or a drawer. You will need them if you move the washer, as the drum must be locked down for transport to avoid damage.
My washer still shakes after removing the bolts—what else could be wrong?
Check that the washer is level. Use a bubble level on top of the machine and adjust the four leveling feet by turning them clockwise or counterclockwise. Also, make sure the shipping bolt holes are not the cause—if you left a plastic spacer in the hole, it can rattle. If shaking persists, the suspension rods or shock absorbers may be damaged, which would require professional service.
Can I remove the shipping bolts with a regular wrench?
Yes, a standard 13mm combination wrench works, but a socket wrench with a ratchet is easier and faster. The bolts are tight from the factory, so a ratchet gives better leverage and control.
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