How to Check Your Steam Hardware Order Status

Updated 6 November 2026 · Standard formula, shown below

This guide walks you through checking the order status and expected delivery window for Steam hardware (like the Steam Deck or Valve Index). You’ll see where to find your order details, how to read the status, and what to do if something looks off. You’ll need your Steam account credentials and access to the email you used for the order.

What You’ll Need

Your Steam username and password (or a saved login on your device)
Access to the email account you used for your Steam purchase, in case you need to verify your identity or look up your order confirmation
A web browser (Chrome, Firefox, Safari, Edge) or the Steam mobile app

Step-by-Step

Log in to your Steam account. Open the Steam client on your PC or Mac, or go to store.steampowered.com in your browser. Click Login in the top-right corner and enter your credentials. If you have Steam Guard enabled, complete the verification code sent to your email or mobile app.
Go to your Account Details. Once logged in, hover over your account name in the top-right corner and click Account Details from the dropdown menu. On the mobile app, tap your avatar and then Account Details.
Open Purchase History. In the Account Details page, you’ll see a section labeled Store & Purchase History. Click the View purchase history link. This lists all your recent Steam transactions, including hardware orders.
Find your hardware order. Scroll through the list to locate the item you bought (e.g., “Steam Deck 512GB� or “Valve Index VR Kit�). Hardware orders are usually listed with a purchase date and a dollar amount. If you have many transactions, use the search box or filter by date.
Click the order number. Each purchase has a unique order number (a string of numbers). Click on that link to open the full order details page.
Read the order status. On the order page, you’ll see a status line. Common statuses include:
– Processing: Your order is being prepared for shipment.
– Shipping Soon: The item is packed and awaiting carrier pickup.
– Shipped: The package is on its way. You’ll also see a tracking number and carrier link.
– Delivered: The package has been marked as delivered by the carrier.
– Cancelled: The order was cancelled (refund details are usually shown).
If the status is Shipped, click the tracking number to see the carrier’s delivery estimate.
Check the expected delivery window. For pre-orders (like the Steam Deck), Valve typically sends an email when it’s your turn to order. After you complete the purchase, the order page shows an estimated delivery window, usually a range like “May 15 – May 22�. This window is based on your region and the current production batch. For in-stock items, the window is typically 3–7 business days after shipping.
Look for email updates. Valve sends emails at key points: order confirmation, shipping confirmation, and delivery confirmation. Check your inbox (and spam folder) for emails from noreply@steampowered.com or steam@steampowered.com. These emails include the same tracking information and delivery estimates.

Common Mistakes

Checking the wrong account. If you used a different Steam account for the purchase, you won’t see the order. Log out and log in with the correct account.
Looking in the Steam Client’s “Library� instead of “Account Details�. Hardware orders are not shown in your game library; they are only in Purchase History.
Confusing the “pre-order� status with a shipped order. If you pre-ordered a Steam Deck, the status may say “Ordered� or “Processing� for weeks. That’s normal until your reservation becomes a real order.
Ignoring the email confirmation. Sometimes the order page updates slower than the email. If you have the shipping email, trust that over the page if they differ.
Using an old browser cache. If the page doesn’t show the latest status, hard-refresh (Ctrl+F5) or try a different browser.

Tips

Bookmark the order page once you open it, so you can quickly check back without navigating through menus.
Enable email notifications for Steam in your account preferences. Go to Account Details → Preferences → Email Notifications, and make sure “Purchase confirmations� and “Shipping updates� are checked.
Use the Steam mobile app – the Purchase History is available there too, and you’ll get push notifications for order updates if you have them enabled.
For Steam Deck pre-orders, check your reservation email – it contains your place in line and the estimated quarter (e.g., “Q3 2024�). That’s separate from the order status once you’ve actually bought it.
Keep your shipping address current. If you move after ordering, update your address in Steam before the item ships. You can do this in Account Details → Address Book.

Troubleshooting

No order appears in Purchase History. Double-check that you’re logged into the correct account. If you still don’t see it, search your email for “Steam purchase� or “Steam hardware� – the confirmation email will tell you which account was used.
Order status says “Processing� for more than a week. This is common for high-demand items like the Steam Deck. Wait a few more days. If it exceeds two weeks, contact Steam Support.
Tracking number doesn’t work. It can take up to 48 hours for the carrier to scan the package. Wait a day and try again. If it still doesn’t work, copy the number and paste it into the carrier’s website directly (FedEx, UPS, etc.).
Delivery window has passed but no package. Check the tracking page – it may show a delay. If the carrier says “delivered� but you didn’t receive it, check with neighbors or your building’s mailroom. If it’s lost, contact Steam Support.
You can’t log in to your Steam account. Use the “Forgot password� link on the login page. If you have Steam Guard, you’ll need access to your email or phone to get the code.
Order shows as “Cancelled� but you were charged. Steam usually refunds within 7–10 business days. If you don’t see the refund after that, contact Steam Support with your order number.

Frequently Asked Questions

Q: How do I know if my Steam Deck pre-order is ready?
A: Valve sends an email to your Steam account’s email address when it’s your turn to order. You’ll have a limited time (usually 72 hours) to complete the purchase. You can also check your reservation page on Steam.

Q: Can I change the shipping address after I’ve ordered?
A: Yes, but only until the order enters the “Shipping Soon� status. Go to Account Details → Address Book to update your address. If the order has already shipped, you’ll need to contact the carrier.

Q: What does “Processing� mean on my hardware order?
A: It means Steam has received your payment and is preparing the item for shipment. This can take a few days to a couple of weeks, depending on stock and demand.

Q: Why is my delivery window so wide (e.g., 2 weeks)?
A: Valve gives a conservative estimate based on your region and current shipping logistics. The actual delivery is often sooner, but the window accounts for potential delays.

Q: Can I cancel my hardware order?
A: Yes, as long as it hasn’t shipped. Go to the order page and click “Cancel Order�. If it has shipped, you’ll need to refuse the delivery or return it after receipt.

Q: Is there a way to track my Steam Deck without logging in?
A: No, you need to log in to your Steam account to see order details. However, once you have the tracking number, you can track the package on the carrier’s website without logging in.

Method: the standard formula for this calculation, rounded as each result states. See how the calculators work or report an error.