How to Check Sephora Gift Card Balance

Updated 7 November 2026 · Standard formula, shown below

Checking your Sephora gift card balance is quick and lets you know exactly how much you have to spend before you shop online or in-store. You can do it in about a minute using the Sephora website, the mobile app, or by calling customer service. You’ll need your gift card number and, in some cases, the access code or PIN printed on the back of the card.

What You’ll Need

Your Sephora gift card (physical or e-gift card)
The card number (usually 15 or 16 digits)
The access code or PIN (for physical cards, it’s often on the back under a scratch-off area)
Access to the Sephora website, the Sephora app, or a phone

Step-by-Step

Method 1: On the Sephora Website

Go to the official Sephora website (sephora.com) in your web browser.
Scroll to the bottom of the homepage. Look for the “Help” or “Customer Service” section in the footer.
Click on the link that says “Gift Cards” or “Check Gift Card Balance.” This will take you to the gift card page.
On that page, find the balance checker tool. It usually asks for two fields: “Card Number” and “Access Code” (or PIN).
Enter your gift card number exactly as printed. For e-gift cards, the number is in the email you received.
Enter the access code. On physical cards, this is typically a 4-digit number under a scratch-off layer on the back. For e-gift cards, it’s usually included in the email.
Click the “Check Balance” or “Submit” button. Your remaining balance will appear on the screen.

Method 2: Using the Sephora App

Open the Sephora app on your smartphone or tablet. If you don’t have it, download it from the App Store or Google Play Store.
Log in to your Sephora account, or continue as a guest if you prefer.
Tap the profile icon (usually at the bottom right corner).
Look for a section called “Gift Cards” or “Payment Methods.” In some versions, it’s under “Account” or “Settings.”
Select “Check Gift Card Balance.”
Enter the card number and access code when prompted.
Tap “Check Balance” to see your available funds.

Method 3: By Phone

Call Sephora’s customer service line. The number is listed on the back of your gift card or on the Sephora website’s contact page.
Follow the automated prompts. You may need to select the option for gift card balance inquiries.
Enter your gift card number and access code using the phone keypad when asked.
Listen for the automated response that states your balance.
Alternatively, you can stay on the line to speak with a customer service representative who can look up the balance for you.

Common Mistakes

Entering the wrong number: Mistyping a digit in the card number or access code is the most frequent error. Double-check each character.
Using the wrong access code: For physical cards, the access code is under the scratch-off foil. If you scratch too hard and damage it, you may not be able to read it. For e-gift cards, the code is usually in the email, not on the card itself.
Confusing the card number with the order number: The gift card number is on the card itself. The order number is from your purchase confirmation email.
Checking a store credit as if it were a gift card: Store credit and gift cards are different. The balance checker may not work for store credit; you may need to contact customer service.
Forgetting to remove spaces or dashes: Some cards have numbers grouped with spaces or dashes. Enter the digits without any separators.

Tips

Keep the scratch-off area intact: Until you’re ready to use the card, leave the foil covering the access code un-scratched to avoid accidental damage.
Save your e-gift card email: If you received a digital gift card, keep the email in a separate folder so you can easily find the card number and access code later.
Check the balance before shopping: Always verify your balance before you start filling your cart online or before you head to the store.
Combine cards: If you have multiple gift cards, you can check each one individually. Sephora allows you to use up to two gift cards per online order, so knowing each balance helps you plan.
Use the app for quick access: If you have the Sephora app, you can store your gift card in your account’s payment methods, making it easier to check the balance and use it at checkout.

Troubleshooting

I get an error saying “Invalid card number or access code.”

Double-check that you’re entering the correct card number and access code. If you have a physical card, ensure the access code is from the scratch-off area, not the last four digits of the card number. If you’re using an e-gift card, verify that you haven’t accidentally copied an extra space or missed a digit. If it still fails, contact Sephora customer service for help.

The balance shows $0.00, but I haven’t used the card.

This could happen if the card has expired (though Sephora gift cards generally do not expire) or if there was a fraudulent transaction. Contact Sephora customer service with your card details; they can investigate the transaction history.

I can’t find the access code on my physical card.

The access code is under the scratch-off foil on the back of the card. If the foil is already scratched off and you can’t read the code, or if it’s damaged, you’ll need to call Sephora customer service. They can verify your identity and provide the balance.

I received an e-gift card, but the email doesn’t have an access code.

Some e-gift cards only have a card number and no separate access code. In that case, leave the access code field blank or enter the last four digits of the card number. If that doesn’t work, contact customer service.

The website balance checker is not loading.

Try a different browser, clear your browser’s cache, or use the Sephora app instead. You can also call the automated phone line to get your balance.

Frequently Asked Questions

Do Sephora gift cards expire?

No, Sephora gift cards do not expire, and they never lose value due to inactivity fees.

Can I use a Sephora gift card to buy anything in the store?

Yes, gift cards can be used for merchandise at Sephora stores and on sephora.com, including sale items. They cannot be used to purchase other gift cards.

Can I check my balance without an access code?

Usually, you need the access code. If you don’t have it, you can call customer service, and they may be able to look up the balance using your card number and some verification.

What should I do if my gift card is lost or stolen?

Treat it like cash. Sephora cannot replace a lost or stolen gift card unless you have the original receipt and the card number. Contact customer service immediately if you have that information.

Can I combine multiple gift cards into one?

No, Sephora does not offer a way to combine balances onto a single card. However, you can use up to two gift cards per online order, and in-store you can use multiple.

How do I use a gift card online?

At checkout, select “Gift Card” as your payment method and enter the card number and access code. Apply it, and the balance will be deducted from your total.

Method: the standard formula for this calculation, rounded as each result states. See how the calculators work or report an error.