How to Cancel Norton Antivirus: Step-by-Step

Updated 14 November 2026 · Standard formula, shown below

This guide walks you through canceling your Norton Antivirus subscription, whether you want to turn off auto-renewal, get a refund, or completely delete your account. You’ll need your Norton account credentials and, if you’re canceling for a refund, your original payment method and order details.

What You’ll Need

Your Norton account email and password (the one you used to purchase or activate Norton)
Access to the email inbox associated with your Norton account (for verification codes)
Your original payment method (credit/debit card, PayPal, etc.) if you’re requesting a refund
Your order number or subscription details (found in your Norton account under “My Subscriptions”)

Step-by-Step

Sign in to your Norton account. Go to my.norton.com in your web browser and click “Sign In.” Enter the email address and password you used when you purchased Norton. If you don’t remember your password, click “Forgot password?” and follow the reset instructions sent to your email.
Locate your subscription. After signing in, you’ll land on the “My Norton” dashboard. Look for the “Subscriptions” or “My Subscriptions” section. Here you’ll see all active Norton products associated with your account, along with their renewal dates and status.
Choose the subscription you want to cancel. Click on the subscription you wish to cancel. If you have multiple Norton products (e.g., Norton 360, Norton AntiVirus Plus), select the specific one you want to remove.
Click “Cancel Subscription” or “Turn Off Auto-Renewal.” The exact button label may vary depending on your region and Norton’s current interface, but it’s usually a link or button near the subscription details. If you see “Turn Off Auto-Renewal,” that stops future charges but keeps your protection active until the end of the paid period. If you see “Cancel Subscription,” that typically ends your service immediately (and may trigger a refund).
Follow the cancellation prompts. Norton will ask you to confirm your decision. You may be offered a discount or a chance to change your mind. If you’re sure, click “Continue to Cancel” or “Confirm Cancellation.” You might need to select a reason for canceling from a drop-down menu.
Check your email for a confirmation. Norton will send a confirmation email to the address on your account. This email contains your cancellation details, including the effective date and any refund information. Keep this email for your records.
If you’re within the refund window, request a refund. Norton offers a 60-day money-back guarantee for most subscriptions. If you cancel within that period, you should see a refund option during the cancellation flow. If not, contact Norton Support directly (see Troubleshooting below).

Common Mistakes

Only turning off auto-renewal when you wanted a full cancellation. Turning off auto-renewal stops future charges but does not refund the current period. If you want a refund, you need to cancel the subscription outright within the refund window.
Forgetting to cancel before the renewal date. If you turn off auto-renewal, it takes effect immediately, but if you simply ignore the subscription, it will renew and charge you again. Always confirm the cancellation is complete.
Deleting the Norton app but not the subscription. Uninstalling Norton from your device does not cancel your subscription. You must cancel through your Norton account online.
Using the wrong account. If you bought Norton through a third party (like a retail store or a bundle with another service), you might have a separate account. Check your purchase email to ensure you’re using the correct login.
Skipping the confirmation email. If you don’t receive a confirmation, your cancellation may not have gone through. Always verify the cancellation in your account.

Tips

Cancel as soon as you decide. The earlier you cancel, the more likely you are to get a refund if you’re within the 60-day window.
Take a screenshot of the confirmation screen. This serves as proof of cancellation in case of any disputes.
Check your bank or credit card statement. After canceling, monitor your statements for any unexpected charges. If a charge appears, contact Norton Support immediately.
Consider using a virtual credit card number for future purchases. This can make it easier to stop recurring payments if you ever have trouble canceling a service.
If you’re canceling because of cost, ask about discounts. Norton’s retention offers often include significant discounts, which might make keeping the service more affordable than you expected.

Troubleshooting

You can’t find the cancel button. Norton sometimes hides the cancellation option. Try scrolling down on the subscription details page, or look for a small link that says “Cancel Subscription” or “Turn Off Auto-Renewal” near the bottom. If you still can’t find it, use the live chat or phone support (see below).
You don’t receive the confirmation email. Check your spam or junk folder. If it’s not there, log back into your Norton account and check the subscription status. If it still shows as active, contact support.
You were charged after canceling. If you canceled but were still charged, contact Norton Support immediately. Provide your cancellation confirmation and the charge details. They will typically refund the charge.
You forgot your password. Use the “Forgot password?” link on the sign-in page. Norton will send a password reset link to your email. If you no longer have access to that email, you’ll need to contact Norton Support to verify your identity.
You bought Norton through a third party (e.g., a retail store, internet provider, or device manufacturer). In this case, you may need to cancel through that third party, not Norton directly. Check your purchase receipt or the third party’s website for cancellation instructions. Norton Support can also guide you.
You want a refund but the option isn’t shown. If you’re within 60 days of purchase and the refund option isn’t available in your account, contact Norton Support via live chat or phone. Explain that you want to cancel and request a refund under the money-back guarantee. Have your order number ready.

Frequently Asked Questions

Can I cancel Norton over the phone?
Yes. Norton offers phone support. Go to Norton’s official support page, select “Contact Us,” and choose your country to get the phone number. Have your account details ready.

Will I get a refund if I cancel?
Norton offers a 60-day money-back guarantee for most subscriptions. If you cancel within 60 days of purchase, you’ll get a full refund. After 60 days, you won’t be refunded for the current period, but you can turn off auto-renewal to avoid future charges.

Does canceling Norton remove it from my computer?
No. Canceling your subscription does not uninstall the software. To remove Norton from your device, you’ll need to uninstall it separately (using the Windows “Add or Remove Programs” or the macOS uninstaller).

Can I cancel Norton through the mobile app?
No. The Norton mobile app does not have a cancellation option. You must cancel through the Norton website (my.norton.com) or by contacting support.

What happens to my virus definitions if I cancel?
Once your subscription ends, you lose access to virus definition updates and real-time protection. Your computer will be unprotected, so you should install alternative security software before canceling.

How do I turn off auto-renewal without canceling my subscription?
Sign in to your Norton account, go to “Subscriptions,” find your subscription, and click “Turn Off Auto-Renewal.” This stops future charges but keeps your protection active until the end of the current paid period.

Method: the standard formula for this calculation, rounded as each result states. See how the calculators work or report an error.