How to Cancel Trello Premium (Standard, Plus, Enterprise)

Updated 14 November 2026 · Standard formula, shown below

This guide walks you through canceling a paid Trello plan (Premium, now called Standard, Plus, or Enterprise) so you’re not charged again. It covers what you need before you start, the exact steps in the web app, what happens after you cancel, and how to fix common issues like a missing cancel button or a charge that already went through.

What You’ll Need

Admin access to the Trello workspace (only admins can change billing).
Your Trello login credentials.
Access to the email address associated with your Trello account (for confirmation and receipts).
If you want to keep your data, know that you can export boards before canceling (optional but recommended).

Step-by-Step

Log in to Trello at trello.com with your admin account.
Open the workspace that has the paid plan. Click the workspace name in the left sidebar (or the top-left menu on mobile).
Go to Settings. In the workspace menu, select Settings (gear icon).
Open the Billing tab. In the Settings page, click Billing from the left-hand navigation.
Click “Manage” or “Change Plan”. Look for a button that says Manage next to your current plan, or Change Plan at the bottom. This opens the billing portal.
Choose “Cancel plan”. In the billing portal, scroll to the bottom and click Cancel plan. You may be asked to confirm.
Select a reason (optional). Trello may ask why you’re leaving. Pick one or skip.
Confirm cancellation. Click Cancel plan again in the confirmation pop-up.
Check for a confirmation email. Trello sends a confirmation to the workspace admin’s email. If you don’t see it, check spam.

If you’re on an Enterprise plan, the steps are slightly different: you’ll need to contact Trello’s sales or support team directly, as Enterprise billing is handled manually. For Standard and Plus (formerly Premium), the steps above work.

Common Mistakes

Looking for a cancel button on the wrong page – The cancel option is only in the workspace Billing tab, not in your personal account settings.
Not being an admin – Only workspace admins see the Billing tab. If you’re a normal member, ask an admin to do it.
Confusing workspace with board – You cancel the workspace plan, not an individual board. If you have multiple workspaces, check you’re in the right one.
Assuming cancellation is immediate – Your paid features work until the end of the billing period, not until the moment you click cancel.
Forgetting to export data – If you need your boards, export them before canceling, because after downgrade you may lose access to some features (like custom fields) that affect how data is displayed.

Tips

Export your boards first: Go to the board menu → More → Print and export → Export as JSON. This gives you a backup of all cards, comments, and attachments.
Use the free plan: After cancellation, you’ll drop to the Free plan, which still supports unlimited cards and boards, but limits features like automation, custom fields, and board collections.
Cancel before renewal: To avoid being charged for another period, cancel at least a day before your renewal date. Check your billing page for the next charge date.
Consider downgrading instead: If you only need fewer features, you can switch to a cheaper plan (e.g., from Enterprise to Standard) instead of fully canceling.
Keep an eye on your email: Trello sends a receipt after cancellation. Save it for your records.

Troubleshooting

I don’t see a “Cancel plan” button.
Make sure you’re logged in as a workspace admin. If you are and still don’t see it, you might be on a legacy plan that requires contacting support. Also check if you’re on a free trial – trials can be canceled by simply letting them expire, but you can also contact support to remove the trial early.

I clicked cancel but was still charged.
If you canceled after the renewal date, the charge is for the next period. If you canceled before, but the charge still appeared, contact Trello support with your receipt and cancellation confirmation. They usually refund within a few days.

The billing page won’t load or shows an error.
Try a different browser or clear your cache. If that fails, wait a few hours and try again. If the problem persists, contact Trello support.

I’m an admin but the Billing tab is missing.
This can happen if your workspace is part of a company-managed organization (like Atlassian). In that case, billing is handled by the organization admin, not the workspace admin. Contact your organization admin.

I canceled but my boards still show premium features.
It may take a few hours for the downgrade to process. If it’s been more than 24 hours, log out and back in, or contact support.

Frequently Asked Questions

Will I get a refund if I cancel mid-cycle?
No, Trello does not prorate refunds. You’ll have access to paid features until the end of the billing period, but you won’t get a partial refund for unused days.

Can I cancel from the mobile app?
No, the mobile app doesn’t have a billing section. You must use a web browser on a computer or mobile browser.

What happens to my data after I cancel?
Your boards, cards, and attachments remain intact. You lose access to premium features like custom fields, but the data is still there. You can always re-subscribe later.

Can I downgrade to a cheaper plan instead of canceling?
Yes, you can switch to a lower tier (e.g., from Enterprise to Standard) by going to the billing page and selecting a different plan. This is often a good option if you still need some premium features.

How do I cancel an Enterprise plan?
Enterprise plans are billed annually and require contacting Trello’s sales team or support directly. You cannot cancel Enterprise from the billing page.

I’m on a free trial – do I need to cancel?
No, the trial automatically ends after the trial period, and you won’t be charged unless you explicitly upgrade. However, if you want to end the trial early, contact support.

Method: the standard formula for this calculation, rounded as each result states. See how the calculators work or report an error.