Epic Games Loading Your Order? Fix It Now
If you see “Epic Games loading your order� stuck on screen, the purchase or redemption process has stalled, usually due to a temporary server issue, a browser problem, or a pending transaction on Epic’s side. This article explains why it happens and gives you clear steps to get past it and complete your order.
What Does “Loading Your Order� Mean?
When you click “Place Order� or “Redeem� in the Epic Games Store, the website sends your request to Epic’s servers. The message “loading your order� appears while the server processes payment, checks for discounts, or verifies a code. Normally it lasts a few seconds. If it stays on screen for minutes, something is interrupting that communication—your internet, the browser, or Epic’s backend.
Why It Gets Stuck
- Server overload: During big sales (like the annual holiday sale) or when a highly anticipated game launches, Epic’s servers can slow down or time out.
- Browser cache or cookies: Old or corrupted data can interfere with the checkout script.
- Payment authorization delay: Your bank or payment provider may be slow to approve the transaction, and the page waits for that confirmation.
- Ad blockers or extensions: Some privacy tools block the scripts that handle the order confirmation.
- Pending transaction: If you already clicked “Place Order� once, a duplicate click can create a stuck state.
How to Fix It: Step-by-Step
- Wait 2–3 minutes. Sometimes the server is just slow. Do not refresh repeatedly—that can cause duplicate charges.
- Check Epic Games Server Status. Visit the official Epic Games status page (status.epicgames.com) to see if there’s an ongoing incident. If yes, wait until it’s resolved.
- Refresh the page once. If the status is normal, press F5 or click the refresh icon. If the order went through, you’ll see a confirmation or your library will show the game.
- Clear your browser cache and cookies. Go to your browser settings, clear cached files and cookies for the Epic Games Store domain, then try again.
- Disable ad blockers and extensions. Temporarily turn off any content blockers or privacy extensions, then reload the checkout page.
- Try a different browser or incognito mode. This isolates most browser-related issues.
- Check your payment method. Log into your bank or payment app to see if the charge actually went through. If it did, the order is likely complete even if the page didn’t update.
- Contact Epic Games Support. If none of the above works, submit a ticket through help.epicgames.com. Include your order number (if you have it) and a screenshot of the stuck screen.
What If the Order Actually Went Through?
Often the “loading� page is just a display issue—the order has already been processed. Check your Epic Games Library: if the game appears there, you’re done. Also check your email for a receipt from Epic. If you see a charge on your bank statement but no game in your library, that’s a strong sign the order is pending or failed; contact support with those details.
Common Mistakes to Avoid
- Clicking “Place Order� multiple times. This can create multiple pending charges. Wait at least 5 minutes before retrying.
- Closing the tab immediately. Give the page at least 30 seconds before giving up.
- Using a VPN. Some VPNs route your traffic through regions where Epic’s payment processor has issues. Try disabling it.
- Ignoring browser updates. An outdated browser may not support the checkout scripts. Update to the latest version.
Why It Happens on Mobile vs. Desktop
The Epic Games Store works on both mobile browsers and desktop, but the checkout flow is more reliable on a desktop browser. Mobile browsers may have stricter pop-up blockers or limited memory, which can cause the loading screen to hang. If you’re on a phone, try switching to a desktop computer or use the Epic Games app (on PC or Mac) to complete the purchase.
Frequently Asked Questions
Will I be charged twice if I refresh?
Refreshing once after a few minutes is usually safe. However, repeatedly clicking “Place Order� can cause multiple authorization holds. These holds are typically released within a few days, but they may temporarily reduce your available balance.
How long should I wait before contacting support?
Wait at least 30 minutes after trying the fixes above. If the issue persists, contact Epic support. They can see the order status on their end and confirm whether it went through.
Can I cancel the order if it’s stuck?
If the order hasn’t completed, you may not have a cancel option. If it did complete, you can request a refund within 14 days of purchase (if you have under 2 hours of playtime) through Epic’s refund policy.
Does this happen with free games too?
Yes, even free game redemptions can get stuck because the server still processes the “purchase� at $0.00. The same fixes apply.
Why does it happen more during sales?
High traffic during sales can overload Epic’s servers, causing timeouts. This is a common issue across all digital storefronts, not just Epic.
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