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Epic Games Launcher Stuck on Loading Your Order? Fix

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Epic Games Launcher Stuck on Loading Your Order? Fix

If the Epic Games Launcher is stuck on “Loading your order,” the transaction screen has frozen and won’t complete. This usually happens because of a temporary network hiccup, a corrupted launcher cache, or a payment verification delay. Here’s how to get past it and finish your purchase safely.

Why “Loading Your Order” Happens

The “Loading your order” screen appears when the launcher is communicating with Epic’s servers to verify your payment and finalize the purchase. It’s a normal step that usually lasts a few seconds. When it gets stuck, the launcher hasn’t received a confirmation response from the server. Common triggers include:

  • Unstable internet connection or high latency
  • Epic Games server outages or high traffic during sales
  • Corrupted launcher cache files
  • Payment provider (PayPal, credit card) taking too long to respond
  • Antivirus or firewall software blocking launcher traffic
  • Outdated launcher version

Quick Fixes to Try First

Start with these simple steps—most stuck orders resolve with one of them.

  1. Wait 2–3 minutes. Sometimes the server is just slow. Don’t click anything; let it time out naturally.
  2. Check Epic’s server status. Visit the official Epic Games status page (status.epicgames.com) to see if there’s an ongoing incident. If servers are down, wait and retry later.
  3. Restart the launcher. Close it completely (check the system tray for the icon, right-click and exit), then reopen.
  4. Restart your router. Power-cycle your modem/router, wait 30 seconds, and try again.

Clear the Launcher Cache

A corrupted cache is a leading cause of a frozen order screen. Clearing it forces the launcher to rebuild fresh data.

  1. Close the Epic Games Launcher completely.
  2. Press Windows + R, type %localappdata%, and press Enter.
  3. Open the EpicGamesLauncher folder.
  4. Delete the Saved folder (this holds cache and logs, not your games or purchases).
  5. Also delete the WebCache folder if it exists.
  6. Restart the launcher and try your purchase again.

On macOS, go to ~/Library/Application Support/Epic and remove the EpicGamesLauncher folder’s Saved and WebCache subfolders.

Check Your Payment and Order Status

If the launcher remains stuck, your order may have actually gone through. Check your Epic Games account online at epicgames.com → “Account” → “Transactions.” If the purchase is listed there, the order succeeded even though the launcher didn’t update. If it shows “Pending,” wait a few hours; Epic may be verifying the payment. If it shows “Failed,” try a different payment method.

Also check your email for a receipt from Epic. If you see one, you’re fine—just restart the launcher and your game will appear in your library.

Disable Conflicting Software

Antivirus or firewall software can block the launcher’s connection to Epic’s servers, causing the order screen to hang. Temporarily disable your antivirus real-time protection and any firewall, then retry. If the order goes through, add the Epic Games Launcher to your antivirus’s allowed list. Don’t forget to re-enable your protection afterward.

Repair or Reinstall the Launcher

If nothing else works, the launcher installation may be damaged. Epic doesn’t offer a built-in repair tool, but you can reinstall it without losing your games.

  1. Uninstall the Epic Games Launcher via Windows Settings → Apps (or drag to Trash on macOS).
  2. Download the latest installer from epicgames.com.
  3. Install and log in. Your games will still be in your library; you may need to point the launcher to your existing game folders if they were on a different drive.

Frequently Asked Questions

Will I get charged if the order is stuck?

Possibly. If the payment was authorized but the launcher froze before showing confirmation, you may see a temporary hold on your card. This usually releases within a few days. Check your Epic transactions page to see if the order actually completed.

Can I just close the launcher and try again later?

Yes. If the order didn’t go through, closing the launcher won’t cause a duplicate charge. Wait a few minutes, then retry. If you see a pending transaction, wait 24 hours before contacting support.

Does clearing the cache delete my games?

No. The cache only stores temporary files like images and login tokens. Your installed games and purchases are stored elsewhere and remain untouched.

Why does this happen only during sales?

During major sales (like the Epic Mega Sale), server load spikes dramatically. Payment verification can take longer or time out. That’s why the “Loading your order” screen is more common then.

Should I contact Epic support?

If you’ve tried all the above and the order is still stuck after 24 hours, contact Epic Games Support. Provide your account email, the game name, and a screenshot of the stuck screen. They can check the order status server-side.

Can I use the Epic Games website instead of the launcher?

Yes. You can purchase games directly on epicgames.com in a browser. That bypasses the launcher entirely and often avoids the stuck screen. Your purchase will appear in your library immediately.

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